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502bd collects and uses your information only to run the services you access here. This policy explains what we collect, why we collect it, and what choices you have — written plainly so you can read it in one sitting.
When you open an account with us, we collect the details you submit during registration — your name, contact address, and the payment method you choose, which may include bKash, Nagad, Rocket or a direct Bank Transfer. We also collect technical data your device sends automatically, such as your IP address, browser type and session timestamps. This information lets us operate your account, process wallet transactions and detect unusual activity on your account page. We do not sell your personal data to third parties for their own marketing. Where we share data at all — for example, with payment processors handling a bKash or Nagad transaction — we share only what that processor needs to complete the action you requested. Your account data is stored on servers with access controls; only authorised team members can retrieve it for support or compliance purposes. Access to this platform and its services depends on your local law and the eligible regions we serve. If you are unsure whether you are in an eligible region, check the eligibility notice shown during account registration before proceeding.
When you use bKash for a wallet deposit or transfer, we pass only the transaction reference and amount to the bKash processor. No extra account data travels with that request.
Nagad transaction records are retained in your account history. We keep this log to let you verify past activity and to resolve any dispute you raise through our support route.
Bank Transfer details you submit are held securely and used only to match your incoming transfer to your account. We do not store full bank credentials beyond what the transfer reference requires.
If you use Rocket for a wallet action, the same minimal-data rule applies: only the reference needed to confirm your transaction is stored in our system alongside your account ID.
This policy covers data we handle directly on 502bd — your registered account, your in-session activity and the payment interactions you initiate through our wallet page. It does not extend to third-party sites linked from our pages, the internal data practices of payment networks like bKash or Nagad, or any other service you access independently. Read each third-party service's own policy to understand how they manage your data.
Data collected when you log in, update account details or change your contact information falls fully inside this policy. We control how that data is stored and who can access it.
Deposits and withdrawals you initiate — whether through bKash, Nagad or Bank Transfer — are partly inside this policy and partly governed by the payment network you chose. We cover our side of that handoff.
Pages you browse, games you open and cookies placed by our own platform are within this policy's scope. We explain what those cookies do and how to manage them in the cookies section of your account settings.
Links to external sites, the game studios whose titles appear in our lobby, and payment processors each operate under their own privacy terms. Those are outside the scope of this policy, and we cannot be responsible for them.
You have several concrete steps available when it comes to the data we hold on your account. First, you can review the personal details we have on file by visiting the account settings page after you log in — the profile section shows the name, contact address and linked payment method currently recorded. If any of those details are wrong, you can update them directly from that same settings screen; changes take effect on your next session. Second, if you believe we hold data that is inaccurate or that you did not intend to provide, you can raise a correction request through our support route — the contact options are listed in the support section below. Third, if you want to understand what specific data is linked to your account before making any decision, send a query to our support channel and we will describe what is held. Response handling depends on our current workload; we do not quote a fixed turnaround time we cannot guarantee. Eligibility to exercise these rights may also depend on your local law and the region from which you access the platform.
Log in and open the account settings page. The profile tab shows the data fields we currently hold against your account, including your registered contact address and linked payment method.
Edit your name, contact address or linked payment method directly in the profile section of account settings. Save the changes and they update immediately for your next session.
If you have a question about what specific data we hold or how it is used, contact us through the support route shown on this page. Describe your query clearly so we can respond with the right account-level detail.
If you want your account closed and data handled accordingly, submit a written request through our support channel. We will walk you through the steps and confirm what happens to your remaining account data.
If you have a question specifically about this policy — what data we hold, how a bKash or Nagad transaction was recorded, or how to request a correction — use the published support routes below. We handle privacy queries through the same channels as general account support; there is no separate privacy hotline. Write clearly about the policy topic so the support team can route it to the right place quickly.
Open the live chat widget at the bottom of any page when you are logged in. State that your query is about privacy or data and the agent will escalate it if needed.
Send a written query to the support email address shown in the Help section of your account. Email is the clearest route for data-correction or account-closure requests that need a written record.
The Help section in your signed-in account area contains published articles on account data, cookies and payment record queries. Check there first — many common privacy questions are answered without needing to contact the team.
We apply access controls to limit who inside our team can view your account data. Cookies we place on your device are used to keep your session active and remember your account preferences — not to build advertising profiles sold to third parties. Your payment data, including bKash wallet references and Nagad transaction IDs, is retained only as long as needed to support your account activity and meet any applicable record-keeping obligation in the regions we operate in. You can manage cookie preferences through your browser settings at any time; removing session cookies will log you out of the current session. If we update this policy in a way that materially affects how we use your data, we will post a notice in your account area before the change takes effect.
Only authorised team members can access your personal account data. Access is logged internally and reviewed periodically to ensure it stays limited to the purposes described in this policy.
Session cookies keep you logged in during your visit. Preference cookies remember your account settings between visits. You can remove both through your browser; doing so logs you out and resets stored preferences.
We keep account and transaction records — including bKash and Nagad references — for as long as your account is active and for any period required by applicable obligations in eligible regions. Closed accounts are handled per the retention schedule described in the account closure flow.
Material changes to this policy will appear as a notice in your signed-in account area before they take effect. Continuing to use the platform after that date means you have seen the updated terms.
Below are the questions we receive most often about how this policy works in practice. If your question is not here, use the support routes listed above.
We collect the name, contact address and payment method you enter during registration. We also receive technical data your device sends automatically, such as your IP address and browser type. We use this only to operate your account and process the transactions you initiate.
We share data only where it is necessary to complete an action you requested — for example, passing a transaction reference to the bKash or Nagad processor for a wallet action. We do not sell your data to third parties for their own marketing or unrelated purposes.
Log in and open the profile section inside account settings. You can edit your name, contact address and linked payment method directly there. If a field is locked and you cannot update it yourself, contact us through live chat or email with the correction you need.
We retain account data and payment records — including bKash and Nagad transaction references — for as long as your account is active and for any period required under applicable obligations in the eligible regions we serve. The specific retention period for closed accounts is explained during the account closure process.
Yes. Send a written query through our email support channel or use live chat and ask specifically for an account data summary. Describe your request clearly and the team will respond with the relevant details. Response time depends on current workload and your eligibility under local law.
Yes, this policy covers the data we handle on our side for any payment method — including Rocket and Bank Transfer. The payment network itself operates under its own privacy terms for the portion of the transaction it processes. We only govern our side of that exchange.